Pelikin is available to all Australian residents, 18 years and over.
We need to verify your identity before you can use Pelikin. No documentation is required, we simply need the following from you:
All these details are required during the the first stages of the sign-up process and usually can be verified within a matter of seconds.
If for any reason you canât be verified, weâll contact you directly.
Loading money onto your Pelikin app is easy and free.
To load money youâll need to a make bank transfer (from your bank account) to the unique bank details weâve provided you.
Tap your PROFILE PIC, then tap ADD MONEY and youâll find your unique bank details ready to go.
Loads are usually available same day or next day, but please allow up to 3 working days.
P.S Debit Card loads are coming soon đ
This is 100% up to you.
You can choose to load your money into you Card Wallet (linked to your card) or your Travel Wallet (not linked to your card). The Card Wallet is set as the default, but you change that anytime you like.
Tap your PROFILE PIC, tap ADD MONEY, tap AUD CARD WALLET and then select TRAVEL WALLET.
At the moment weâre only accepting loads in Australian Dollars from Australian bank accounts. If you load money from a foreign bank account, the load will be rejected and weâll send the money back to you.
Once you have verified your identity, weâll start preparing your card for delivery. Please allow upto 10 working days for your card to arrive in your letterbox.
Note: Currently we can only delivery your card to your verified home address.
Once your card has arrived activate it by heading to the âCARDâ section of your Pelikin App and tap âTAP TO ACTIVATEâ.
Youâll need to provide us with your date of birth and the last 4 digits of your card number (located on the back of your card).
Once thatâs done, your card can be used right away.
You can view your PIN at anytime by heading to the âCARDâ section of your App and by tapping the âSHOW PINâ button in the top left corner of your card.
For your safety, we will only show you one number of your PIN at a time.
Please note, yout PIN cannot be changed and it is not your passcode.
To temporarily freeze your card (aka block it from being used) head to the âCARDâ section, double-tap your card and watch it freeze.
If your card is frozen youâll be unable to use your card online, to make purchases in-store or to withdraw money from an ATM. You can still load money, send money and swap money.
Simply double-tap your frozen card to return your card to its normal self.
Let us know how we can help you. The more information you can provide the faster weâll be able to help.